Frequently Asked Questions
Everything you need to know about your next surprise.
How do you choose the items inside each box?
Our expert curators hand-pick every item based on the theme of the box, ensuring a high-quality mix of trending products, collectibles, and exclusive gadgets that exceed the retail value of the box.
Can I return a mystery box if I don't like the contents?
To maintain the surprise for all our customers, we do not accept returns or exchanges for mystery boxes unless the items inside are damaged or defective upon arrival.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Once your box ships, you will receive a tracking number via email to follow its journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the items inside the box brand new?
Yes, every item included in our mystery boxes is 100% brand new and in its original packaging.
Can I request specific items to be included?
Part of the thrill is the mystery! While we cannot fulfill requests for specific items, we do offer various themed categories so you can choose a box that aligns with your general interests.